When launching a company or a product website, you may find a need to create a frequently asked questions (FAQs) section. Some folks just add a list of FAQs in their checkout page, others have a page dedicated to FAQs, and then there are those who have an extremely elaborate FAQs section. In this article, we will show you how to add a FAQs section in WordPress.
The basic method would be where you just create a page in WordPress and list all the FAQs there. If you only have a handful of items, then this is the method for you. Stop reading this article now.
For those of you who want to create an elaborate FAQs section in WordPress, keep on reading.
WordPress FAQ Manager
Recently when attending WordPress Community Summit, one of the fellow developers (@norcross) brought our attention to his plugin called the WordPress FAQ Manager. This plugin allows you to create a dedicated FAQs section in your WordPress site. It also allows you to categorize and tag each question.
It uses custom post types and taxonomies, to give other developers and DIYer’s full freedom on how they want to display it. For beginner users, it comes with tons of shortcodes that the user can use to display FAQs in a certain category, or tag etc. Oh, and these FAQ topics and tags are independent of your post categories because they are custom taxonomies dedicated to just the FAQs section.
For starters, all you need to do is install and activate the WordPress FAQ Manager plugin. Upon activation, you will see a new menu appear in the sidebar called FAQs.
This works just like posts. Create FAQ topics (which works like categories) or have FAQ Tags (just like FAQ tags). Write a new FAQ (which works like a post). Once you have written all that. Go to the instructions page. It has a list of available shortcodes that explains how you can display these faqs on your site. Here is a full list of shortcodes.
Now this plugin is not just for beginners. Savvy developers can use it and make pretty cool things with it. Since this is a custom post type, you can create a FAQ section on your site. Use the advanced WordPress search form tutorial to create a large search box for FAQs page, and have a list of popular topics being shown below it. You can do all sorts of fancy stuff by just using WP_Query.
If you ever have to create a FAQs page for your site or your client’s project, don’t try to reinvent the wheel. Just use WordPress FAQ Manager plugin as a base and go from there.